FAQ

We know ordering linen should feel effortless — here’s how to handle common hiccups, fast.

Getting Started & Account Help

You don’t need an account to place an order — guest checkout is fully supported. But having one gives you quicker checkouts, full order history access, and early updates on new collections and seasonal offers. If you forget your password, click “Lost password?” on the login page — you’ll receive instructions to reset it securely. We can update your email address, name, or billing address anytime. But once an order is placed, its contents cannot be modified.

Order Changes & Cancellations

Cancelling an order after placement triggers a **30% fee** of the Total Price — applied immediately, even seconds after checkout. This covers non-refundable merchant processor and credit card charges. Orders already packed or shipped cannot be cancelled. No changes — including item swaps, quantity edits, or shipping method updates — are possible once confirmed. Only contact details (email, name, address) remain editable by our support team.

Shipping, Tracking & Customs

Your shipping address is locked the moment processing begins — it cannot be revised after the order has been processed or shipped. Tracking information is emailed one business day after shipment. Delays caused by customs clearance — including holds, inspections, or documentation requests — are outside our control. All prices are shown **tax-free in US Dollars**. You’re responsible for duties, taxes, import fees, and all related customs charges — these are **not covered by Linenforher**, and we do not absorb them. Free shipping applies only to orders meeting the minimum amount required, and excludes discounted items, sale merchandise, and oversized or overweight products. Qualifying orders ship via economy service.

Returns, Refunds & Defects

To start a return, contact us within **30 days from receiving your order**. Final sale items (listed separately in our Returns Policy) are excluded. For defective, incorrect, or damaged items: submit your claim within **7 days of receipt**, including your order number, clear photographs of the issue, and all original packaging and documentation received with your package. Once we receive your return, processing takes up to **14 business days**. Refunds go back to your **original form of payment**. For credit or debit cards, funds are sent to the card-issuing bank within **7–10 business days** after we receive your returned item or approve your cancellation request.

Payments & Security

Every online credit card transaction happens on an **SSL secure web page**, with data **SSL-encrypted** and transmitted directly to your card issuer’s network. **Credit card details are never stored on Linenforher servers.** We accept Visa, Mastercard, American Express, and PayPal. We do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery. If your question isn’t covered here, reply to any order confirmation email — we’ll respond within 12 hours.