Shipping-policy

Because our products are sourced from overseas, shipping is a journey that can sometimes have a few bumps. Here’s what you need to know.

A Note on Where Our Products Come From

Most of what you’ll find at Linenforher begins its journey far from your doorstep. This global sourcing is what makes our collection special, but it also means the trip to you isn’t always instant. The time it takes for a package to arrive can shift based on where you live, and the route is influenced by a mix of factors—public holidays, the weather, the destination country, and the pace of international couriers all play a part.

When Things Take Longer Than Expected

While we work to get your order to you smoothly, there are rare occasions when a package takes longer than the estimated time frame. Sometimes, customs processes can add an unexpected pause, and that’s a step we simply can’t speed up. We appreciate your patience when these bumps in the road occur.

Your Responsibility: Addresses and Return Shipping

Getting your order to you safely starts with the details you provide. If a package can’t be delivered because of an incorrect address, the loss falls outside what we can resolve. When it comes to sending something back, the cost of return shipping is yours to handle. Those shipping charges aren’t something we can refund, and if a refund is processed, the return shipping cost will be taken out of that amount. The only time we step in to cover shipping is when an item arrives damaged and needs a replacement.

Our Responsibility: Damaged or Lost Items

If your order shows up damaged or disappears in transit, we’re here to help. To make things right, we just need you to send us proof of the issue within 5 days of receiving your goods. That short window lets us act quickly on your behalf.

A Quick Word on Exchanges

Thinking about an exchange? The time it takes for the new piece to reach you will depend on your location, just like your original order. It’s all part of the same journey from our overseas sources to your home.

If your package arrives damaged or goes missing, remember to send us proof within 5 days of delivery so we can make it right.